General Legal Information — JusticePourtous provides general legal information based on applicable Swiss law. This service does not replace personalized legal advice from an attorney.
Practical Guide
Can I cancel an order placed online?
Unlike European law, Switzerland does NOT have a general right of withdrawal for online purchases. The only legal right of revocation (7 days) provided for by art. 40a et seq. CO concerns sales through door-to-door canvassing or similar canvassing (public streets, events…
⚠️ Content not validated by a human lawyer — under revalidation. Check with a legal advice office before taking action: an error in the deadline could result in loss of a right.
Applicable law articles
Critical Deadlines
- Verification of the right of withdrawal — immediate
- Written Notification of Cancellation — in the 14 days if unsolicited marketing (CO 40e), otherwise according to T&C (CO 40a ss)
- Awaiting the seller's response — 14 to 30 days
- Notification and civil action — at the earliest opportunity (CPC 197 / LCD 2)
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