General Legal Information — JusticePourtous provides general legal information based on applicable Swiss law. This service does not replace personalized legal advice from an attorney.
Practical Guide
My product is defective: enforcing the warranty
In Swiss sales law, the seller is liable for defects that diminish the thing's value or its suitability for the intended use (art. 197 al. 1 CO). The buyer must inspect the thing as soon as possible and immediately notify the seller of any defects (art. 201 CO), under penalty of forfeiture. At…
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Applicable law articles
Critical Deadlines
- Record of default and proof of purchase — immediate upon discovery
- Notice of Defects to the Seller — immediately after discovery (CO 201 / CO 205)
- Response time of the seller — 14 to 30 days
- Seisure of the civil judge or conciliator — before prescription (2 years) (CO 210 / CPC 197)
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